18 November 2024

1. Introduction

Nourish Me Mama Limited and its related bodies corporate (referred to as “we”, “our”, and “us”) are committed to respecting your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, and disclose your personal information when you interact with us through our website, www.nourishmemama.nz (the “Website”), via email or telephone, or through our products and services (collectively, the “Service”). By using our Service, you consent to the practices described in this Privacy Policy.

2. Types of Personal Information We Collect

2.1 We may collect the following types of personal information:

• Name, address, email address, telephone number, and other contact details;

• Age and gender;

• Employment status, occupation, length of employment, level of education, and employment history;

• Records of our interactions with you;

• Technical details such as computer and connection information, page views, traffic data, and other web log information;

• Any other personal information necessary to facilitate your dealings with us;

• Any additional information you voluntarily provide.

2.2 We may collect personal information from

• Individuals;

• Contractors and suppliers;

• Third parties seeking or using our Services;

• Other individuals who interact with us in the course of business.

2.3 Generally, we collect personal information when you:

• Acquire our Services;

• Engage with us in face-to-face meetings;

• Communicate with us via correspondence, social media, mail, email, or telephone;

• Invest in our business or inquire about a potential acquisition.

2.4 We may also collect personal information from third parties such as public sources, related companies, and service providers.

2.5 Your personal information may be stored in both hard copy and electronic formats.

3. Security

3.1 We will take reasonable measures to protect your personal information from loss, misuse, or unauthorised alteration. However, due to the nature of the internet and email, we cannot guarantee absolute security. Your information may be stored in cloud-based or other electronic storage solutions.

3.2 Personal information provided may be processed and stored on servers located outside New Zealand, and it may be accessed from various countries via the internet.

4. Use and Disclosure of Personal Information

4.1 We use and disclose your personal information for the following purposes:

• To provide and manage the Services you request;

• To respond to inquiries or complaints and provide customer support;

• For internal operations such as fraud prevention and system troubleshooting;

• To tailor our Services and improve our offerings;

• To send information about us, our products, and services that may interest you;

• To conduct marketing, promotional, and publicity activities;

• To maintain and enhance our Website;

• To show you relevant advertising and information;

• To manage our business operations and perform administrative tasks;

• To comply with legal and regulatory requirements;

• To detect and prevent fraud or crime;

• For any other purpose stated at the time of collection or authorised by you.

4.2 We may disclose your personal information to:

• Third-party contractors providing services related to our business functions;

• Service providers or affiliates within or outside New Zealand assisting with administrative tasks;

• Professional advisers and agents;

• Parties involved in business transfers such as mergers or acquisitions.

4.3 Disclosure may also occur if required to protect our rights, enforce our terms, investigate fraud, or for legal reasons.

4.4 We will share your personal information with representatives or persons acting on your behalf if requested.

5. Cookies and Other Technologies

5.1 Cookies

We may use cookies, web beacons, and other tracking technologies to collect information about your use of the Website, such as page visits and IP address. Cookies are small files that help recognize your browser on subsequent visits. You can adjust your browser settings to refuse cookies, but this may affect website functionality.

5.2 Analytics

• We may use third party Service Providers to assist us to analyse how our website is used.  These Service Providers have access to your personal information only to enable them to perform these tasks on our behalf and they may not disclose it or use it for any other purpose.

• Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

• You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.  See this link: https://tools.google.com/dlpage/gaoptout

• For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

5.3 Targeting and Remarketing

• We may also use third party vendors for remarketing. This allows us to advertise to you on third party websites after you leave our website.  We may do this via cookies and Facebook pixels located on our website.

• Most third party vendors allow you to opt-out or amend your settings.  You can do this for Google by using the following link: http://www.google.com/settings/ads and for Facebook by clicking here https://www.facebook.com/help/568137493302217

• Some third party vendors allow us to create Custom Audiences feature so that we can target advertising at you.  If you wish to opt out of this please contact us.

6. Additional Uses

6.1 If we intend to use or disclose your personal information for purposes outside this Privacy Policy, we will give you the option to opt out or opt in.

6.2 You may withdraw consent or object to the processing of your personal information under certain circumstances. If we refuse your request, we will explain the reason and how to file a complaint.

7. Managing Your Personal Information

7.1 We strive to keep your personal information accurate and up-to-date.

7.2 You may contact us at arti@nourishmemama.nz to:

• Access your personal information;

• Correct any inaccuracies;

• Request deletion or destruction of your personal information;

• Object to or limit the use of your personal information.

7.3 In some cases, we may not be able to fulfill your request due to legal obligations.

7.4 If we deny your request, we will provide the reasons and information on how to appeal.

8. Complaints

8.1 For questions or complaints regarding our handling of your personal information, please contact us. We will respond within one calendar month. If we need more time, we will notify you and extend the period as allowed by law. We may charge a fee for excessive or unfounded requests.

9. Users Outside New Zealand

9.1 If you are outside New Zealand, your information may be processed and transferred to and from New Zealand. New Zealand’s data protection laws may differ from those in your location.

10. Changes to This Privacy Policy

10.1 We may update this Privacy Policy, and changes will be posted on the Website. Changes take effect immediately upon posting. Continued use of the Website signifies acceptance of the revised policy.